"All the steps have helped me! You give the ideas clarity and excitement about solving conflicts."
 —Rebecca S.

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This is a great place to start, if you:

- Lie awake at night thinking about how or when to say what needs to be said.
- Avoid difficult conversations because you worry about hurting someone’s feelings.
- Get stuck in the moment and don’t know what to say next.
- Say ‘yes’ when you really want to say ‘no’.

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